I asked Funko customer service about my Pac-Man that came with a broken hand:
Hello,
I recently purchased a full case of your Retro Arcade mystery figures, (Which are awesome, btw!)
But my Pac-Mac figure had a broken "thumbs-up" hand in-package.
Is there a way to get a replacement?
Thanks!
Hi,
I'm sorry to see this! We do not keep the figures purchased through our retailers, as everything ships directly from our warehouse to the retailers! We do hate to hear you aren't happy with your purchase. Ultimately it would be up to the retailer to exchange the figure - as they have allowances for issues like this! We would recommend reaching out to where you purchased the item directly about a return or exchange. In the meantime, I'll absolutely share this photo with our production team so they can be aware this is an issue.
Thank you!
Taryn & Funko Support
Hi, Taryn.
I ordered a sealed case from an Ebay seller. I’m not sure how that request would work.
The case came in a box from the seller, inside was a sealed Funko factory box, inside that was a sealed case of figures in its display box, the figures themselves were in sealed arcade cabinet inside sealed black baggies.
Aside from feeling this is a factory mistake, it seems unlikely that the seller is going to break up a complete set, not to mention possibly open both Pac mystery boxes to find me an undamaged figure. Are there any alternative suggestions?
Thanks.
Hi,
I understand your dilemma though we're still unable to offer any type of replacement. Replacements always go through the retailer and even though the retailer was an eBay seller in this case, they'd still be the one that would have to refund or exchange this for you. I have let the production team know about this, though, so they can be aware this is an issue customers are experiencing.
Thank you,
Taryn & Funko Support