My NFTs are MIA

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BatLita
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My NFTs are MIA

Postby BatLita » Wed Jul 13, 2022 2:04 pm

I'm not trying to create drama, just disappointed. I was really excited for this redemption, and paid a lot to get the Freddy Devil. Mine is one of the unlucky MIA ones, and I can't get an answer about them. I don't understand why I can't get an honest response to a legitimate inquiry. I am not rude in my messages at all. I just want to know what they are doing to fix this.
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Re: My NFTs are MIA

Postby CaseyJones14 » Wed Jul 13, 2022 2:22 pm

Is your tracking stuck at "Shipment Ready for UPS"?

If so you aren't alone. I wouldn't be too worried they'll get it sorted out.
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BatLita
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Re: My NFTs are MIA

Postby BatLita » Wed Jul 13, 2022 3:12 pm

There's a few that I know. It just sucks to see everyone getting theirs and mine hasn't left the station, nor do you get a reply. I think that is the worst part- just being ignored.
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Re: My NFTs are MIA

Postby Beaniiman » Wed Jul 13, 2022 3:52 pm

Ohhh, that sucks man. Hopefully everything gets sorted and works out for you.
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Re: My NFTs are MIA

Postby POP&lock » Wed Jul 13, 2022 8:52 pm

BatLita wrote:I'm not trying to create drama, just disappointed. I was really excited for this redemption, and paid a lot to get the Freddy Devil. Mine is one of the unlucky MIA ones, and I can't get an answer about them. I don't understand why I can't get an honest response to a legitimate inquiry. I am not rude in my messages at all. I just want to know what they are doing to fix this.

So did they never ship it out? Or did ups lose it?
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Re: My NFTs are MIA

Postby 0mie » Wed Jul 13, 2022 10:01 pm

BatLita wrote:I'm not trying to create drama, just disappointed. I was really excited for this redemption, and paid a lot to get the Freddy Devil. Mine is one of the unlucky MIA ones, and I can't get an answer about them. I don't understand why I can't get an honest response to a legitimate inquiry. I am not rude in my messages at all. I just want to know what they are doing to fix this.

Did you contact support@droppp.io for your inquiry?
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Re: My NFTs are MIA

Postby scullysdad » Wed Jul 13, 2022 10:13 pm

Patrick from Droppp just posted this on the Droppp Discord, and it probably relates to your delay:

Patrick from Droppp wrote:Greetings, we are aware of delayed Digital Pop! Freddy Funko Halloween redeemable products shipments. We unfortunately discovered a percentage of damaged product upon arrival to our fulfillment center and have since paused shipments while we investigate further. We do not take this lightly and want to ensure the product we send out meets our quality standards when it leaves our facility. We understand this is frustrating and are working to remedy the situation as soon as possible.

For direct support please reach out to Droppp Customer Service (support@droppp.io).

We appreciate your patience and continuous support. Thank you for being a fan!
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Re: My NFTs are MIA

Postby BatLita » Thu Jul 14, 2022 1:46 pm

scullysdad wrote:Patrick from Droppp just posted this on the Droppp Discord, and it probably relates to your delay:

Patrick from Droppp wrote:Greetings, we are aware of delayed Digital Pop! Freddy Funko Halloween redeemable products shipments. We unfortunately discovered a percentage of damaged product upon arrival to our fulfillment center and have since paused shipments while we investigate further. We do not take this lightly and want to ensure the product we send out meets our quality standards when it leaves our facility. We understand this is frustrating and are working to remedy the situation as soon as possible.

For direct support please reach out to Droppp Customer Service (support@droppp.io).

We appreciate your patience and continuous support. Thank you for being a fan!


Thanks - I wish they had told me that instead of no replies. I appreciate the heads uo :)
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Re: My NFTs are MIA

Postby angrykoalagear » Fri Jul 15, 2022 10:42 am

Unfortunately, we are still sitting “In Process” on our order.

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Re: My NFTs are MIA

Postby jagpop » Fri Jul 15, 2022 11:28 am

This is an unfortunate situation. I'm positive they will correct it, may just take some time.
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Re: My NFTs are MIA

Postby squidward » Wed Jul 20, 2022 4:20 am

jagpop wrote:This is an unfortunate situation. I'm positive they will correct it, may just take some time.

I agree. I think there will be learnings from the Halloween redemption that will improve future fulfillments.
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Re: My NFTs are MIA

Postby Hauntslice » Sat Jul 30, 2022 9:04 pm

Hopefully you all receive your orders soon!

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Re: My NFTs are MIA

Postby FunkoEmu » Wed Aug 10, 2022 12:38 pm

Stinks that so many people got caught up in that mess. I hope they have it all sorted out... especially if they're going to start dropping sets with more packs like Avatar.

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Re: My NFTs are MIA

Postby angrykoalagear » Thu Sep 22, 2022 3:44 pm

I am still waiting for my Halloween set. I have emailed with no response. Still shows processing for my order and very concerned at this point. Anyone else still waiting on theirs or heard anything back from Droppp support?

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Re: My NFTs are MIA

Postby squidward » Thu Sep 22, 2022 11:39 pm

I saw a bunch of shipping notices about 2 weeks ago. I'm confident you will get your items, but the extended wait and feeling like you're last in line is tough.
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Re: My NFTs are MIA

Postby Tusken » Fri Sep 23, 2022 11:46 am

Fingers crossed you get them soon, I know many are just getting delivered. Hopefully you receive yours soon! :freddy3:
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Re: My NFTs are MIA

Postby dolphinax2 » Fri Sep 23, 2022 11:51 am

angrykoalagear wrote:I am still waiting for my Halloween set. I have emailed with no response. Still shows processing for my order and very concerned at this point. Anyone else still waiting on theirs or heard anything back from Droppp support?


Hopefully you will get your delivery soon, I can just imagine your frustration though. Fingers crossed they will arrive soon.
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Re: My NFTs are MIA

Postby DrunkoPop » Fri Sep 23, 2022 3:18 pm

I believe that they announced that they are still working on them. I got a response not too long ago. So let’s all relax and keep our hopes up. [-o<
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