Problem with my pre order?

[Birdeh]

So I pre ordered some vinyls from HT back a month ago (July 17th, to be exact)

They took out the payment and then returned it (which I was assured was normal) and I figured it'd be smooth sailing.

Problem is, I can't find any sort of confirmation for it other than an email saying 'thank you for ordering, write a review while it's still fresh in your mind'.

I can't remember if I selected ship to store or to home, but I called trying to get help and they said they couldn't help me without proof of purchase?

What am I supposed to do? I've checked every email in every folder on my account, and I know I used that email because it's the only active one I have (plus as I mentioned above they asked me to write a review about it..)

[yellowrice]

Have you tried logging in and click "Track your order"?

[Birdeh]

Have you tried logging in and click "Track your order"?

I ordered as a guest. :x

[yellowrice]

Oh, that sucks then.

IMO, If your credit card wasn't charged or money wasn't taken out of your Paypal account, I'm sure you're out of luck. You might have to find another route of buying the vinyls you wanted. Hopefully it wasn't anything too hard to find.

Hopefully another member has another suggestion for you.

[Birdeh]

Oh, that sucks then.

IMO, If your credit card wasn't charged or money wasn't taken out of your Paypal account, I'm sure you're out of luck. You might have to find another route of buying the vinyls you wanted. Hopefully it wasn't anything too hard to find.

Hopefully another member has another suggestion for you.

But it will take the money out of my account. It hasn't yet, but that's how they normally run. It takes it out when you order, puts it back and then removes it again when the order has been processed..

at least, that's what I thought.

[frankusho]

Same thing happened to me Jessie. I opened up the confirmation email (subj: "Thanks for your order!") and tracked the order using the order number. It says they are still awaiting fulfillment.

[XXDCXBATMAN]

Just wait, they'll send you a confirmation when it ships and it will tell you if you shipped to store or not.